Effective Date: 23/06/2025

Haymelja Pty Ltd (ABN: 35 656 253 413), trading as Pinch ("Haymelja", "Pinch", "we", "us", "our") is committed to protecting your privacy and complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy & Cookie Policy explains how we collect, use, disclose, and protect your personal information when you use our platform, website, and services.

1. Information We Collect

We may collect personal information including (but not limited to):

• Your name

• Contact details (email address, phone number, address)

• Date of birth

• Identification information (e.g. driver’s licence, ABN, TFN where applicable)

• Business information (if you register as a contractor or hirer)

• Employment or work history (where relevant)

• Payment and banking information

• GST registration status

• Communication records

• Usage data related to your use of the Pinch platform

2. How We Collect Information

We collect personal information directly from you when:

• You register an account on our platform

• You complete forms or provide details during onboarding

• You use our website and services

• You communicate with us via email, phone or other channels

• We receive information from third parties with your consent (such as identity verification services, payment providers or background checks)

3. Why We Collect Your Information

We collect, hold, use and disclose your personal information for purposes including:

• Providing, managing, and improving our platform and services

• Facilitating payments between hirers and contractors

• Issuing invoices, RCTIs, and payment statements

• Identity verification, compliance and due diligence

• Managing our legal and regulatory obligations

• Communicating with you about our services

• Marketing and promotional activities (you may opt out at any time)

• Internal business operations and analytics

4. Disclosure of Personal Information

We may disclose your personal information to:

• Hirers and contractors you engage with via the Pinch platform

• Payment service providers and financial institutions

• Identity verification or background checking providers

• Taxation authorities (e.g. ATO), regulators, or government agencies as required

• Our professional advisors (lawyers, accountants, auditors)

• Technology and service providers who assist in operating our platform

• Third parties where disclosure is authorised or required by law

We will not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience when you use our website and platform.

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help websites recognise your device and store certain information about your preferences or activity.

How we use cookies:

• Ensuring the proper operation of our platform

• Enabling secure login and authentication

• Remembering your preferences and settings

• Analyzing website traffic and usage patterns

• Improving the performance and usability of our services

• Facilitating marketing and advertising (where applicable)

Types of cookies we may use:

• Strictly necessary cookies (core platform functionality)

• Performance cookies (analytics and usage)

• Functional cookies (preferences)

• Marketing cookies (where applicable)

Third-party cookies:

We may allow trusted third parties to place cookies on our platform to provide analytics, advertising, or other services. These third parties may collect information about your online activities over time and across different websites.

Examples may include:

• Google Analytics

• Meta Pixel (Facebook)

• Payment providers or customer support integrations

Managing cookies:

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes physical, electronic and managerial safeguards.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request correction if any of that information is inaccurate, incomplete, or out of date. To do so, please contact us (details below).

8. Overseas Disclosure

Some of our service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure that your personal information remains protected under equivalent privacy standards.

9. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. The most current version will always be available on our website.

10. Contact Us

If you have any questions or concerns about this Privacy & Cookie Policy or how we handle your personal information, please contact us by email: privacy@pinch.work